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Case Studies - Mobile Statistics

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CASE STUDIESMobile Statistics

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1. The Big Box Retailer2. City | Municipality3. Bottlers and Distributors4. Health Department5. Med Spa6. Restaurant Franchise7. QSR Franchise8. Retail Boutique 9. D1 Athletics Program10. YMCATable of Contents

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CASE STUDYThe Big Box RetailerFamily owned and operated Big Box Retail stores with 7 locations across Missouri and Kansas use text messaging and digital loyalty kiosks to drive customer retention and increase Average Order Value.Since 2017, text messaging and digital loyalty have been a strong focus of theirs, to build and nurture their opted-in contact database with targeted offers, digital loyalty rewards, and more.This “Big Box” Retailer operates 7 locations across Missouri and Kansas, with their flagship store, Corporate Headquarters and Distribution Center located in Harrisonville, MO. Living up the moniker “The Everything Store,” the retailer offers customers more diverse products and services than traditional “big box” stores.THE RESULTS60K+Customers Joined Loyalty Program19%2022 Coupon Redemption Rate122K+2022 Customer Kiosk InteractionsContact us to request a demo

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City In Florida Uses Text Messaging To Deliver Critical Alerts To Community MembersParks & Recreation department relies on time sensitive text message alerts to notify opted-in subscribers in the community of last-minute scheduling changes, upcoming registration deadlines, website updates/issues, and other important communications.• 28 parks and facilities• 26 athletic fields• 18 tennis courts• 21 sets of restrooms• 10 playgrounds• 6 boat ramps• 12 boardwalksParks & Recreation prepares fields for over 1,750 competitive games per year and work or more special events per year.THE RESULTS3,466Community members joined24Average Text Broadcast Per Year50KText Messages Sent Per YearCASE STUDYCity | MunicipalityCLOSED DUE TO SNOW EMERGENCYContact us to request a demo

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Coca Cola Company bottlers and distributors across North America activate cross-promotional Text to Win campaigns to drive purchases at Point of Sale locations.North America’s largest bottlers and distributors create and launch their own cross-promotional Text to Win campaigns in conjunction with their advertising and distribution partners.The Coca Cola CompanyThe Coca Cola Company owns and operates 200 product brands worldwide and distributes 1.9 Billion servings of those products to their customers and consumers through 225 bottling partners across 900bottling plants.7+Years Active With Text Messaging500+Mobile Campaigns Activated8Bottler Groups RepresentedCASE STUDYBottlers and DistributorsTHE RESULTSContact us to request a demo

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Health Department Leverages Text Messaging For Women, Infants, & Children (WIC) ProgramGetting in touch with new mothers is difficult.As a result, text messaging has become an integral part of their communication efforts with new and expecting moms to inform, educate and bring awareness about relevant topics. HEALTH (WIC) PROGRAMWIC is a nutrition education program offered by the Health Department. WIC is specifically for Women, Infants, and Children and helps income-eligible pregnant and breastfeeding women with nutrition education and supplemental highly nutritious foods, breastfeeding education, and other maternal and child health and human service program.10Years Active With Texting11KCommunity Members Joined50KText Messaging EngagementsCASE STUDYHealth DepartmentTHE RESULTSContact us to request a demo

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LA-based Med Spa leans heavily on opted-in subscriber list for vital text messaging communications during Covid epidemic.Leveraging an opted-in database of contacts the business had grown for 3+ years, the med spa was able to effectively reach their patients and utilize critical 1-on-1 messaging with patients upon arrival, as well as notify them of changes to business operations and procedures.Calabasas Med Spa has been serving the Calabasas community for the past 10 years, providing a multitude of services to their customers.5Years Active With iVision Mobile3.5KCommunity Members Joined5KAverage Texts Sent Per MonthCASE STUDYMed SpaTHE RESULTSContact us to request a demo

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Restaurant franchise with 13 locations across 3 states generates 2,300+% historical ROI with mobile marketing and digital loyalty efforts.Franchise utilizes a combination of tools to drive participation, including an onsite digital loyalty kiosk at each location which captures and build a powerful database of opted-in contacts. Contacts can join a birthday club and also received weekly text offers with a “share” feature to drive a viral growth..All-You-Can-Eat buffet style dining in13 locations across Idaho and Utah.326KCustomers Joined Loyalty Program21KMonthly Kiosk Interactions28%Coupon Redemption RateFRANCHISECASE STUDYRestaurant FranchiseTHE RESULTSContact us to request a demo

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Hawaiian Poke’ QSR Franchise implements Digital Kiosk technology to drive loyalty rewards and build a powerful database of opted-in customers.Franchise activated a spend-based loyalty program for their customers, along with a birthday club, weekly offers and inactive customer alerts to increase retention.QSR FRANCHISE INFOMulti-unit franchise based in Los Angeles with 5 current locations in the greater Los Angeles area. The company is in the initial roll out phase for their franchising opportunity with 5 new locations opening in Q3/Q4 of 2022.10K+Customers Joined Loyalty Program$6K2022 Projected Total Costs$75K2022 Projected Messaging RevenueCASE STUDYQSR FranchiseTHE RESULTSContact us to request a demo

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Retail Boutique deploys kiosk-based loyalty program and automated, on-demand special offers, and coupon expiration reminders to drive revenues at retail locations across Southern California.The high-end clothing boutique built out and activated a check-in-based loyalty program for their customers, along with special sales offers, inactive customer alerts to increase retention, and reputation management to increase online review generation.After four decades in retail, this popular retail boutique continues to push the envelope. One of Southern California’s most iconic retail brands, it remains the go-to shop for celebrities, wardrobe stylists, and sophisticated shoppers from all walks of life.33.5KCustomers Joined Loyalty Program50KMessages Sent Per Month98%Successful Message Delivery RateCASE STUDYRetail Boutique THE RESULTSContact us to request a demo

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D1 Athletics Program leverages text messaging for in-game text voting, security alerts, and scheduling changes for athletic events.One of the nation’s leading Division I Athletics Programs relies on versatile text messaging solutions to engage their in-game fans, inform their visitors of scheduling updates,, and allow guests to communicate with event staff and security personnel in real-time.Top ranked Division 1 program runs and operates multiple sports programs for both Men’s and Women’s sports. The Football and Basketball programs are nationally ranked and the school hosts hundreds of thousands of fans in attendance at games throughout the school year.13KCommunity members joined20+Different Sports Served100KText Messages SentCASE STUDYD1 Athletics ProgramTHE RESULTSContact us to request a demo

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YMCA Group Manages Communications Across Multiple Facility Locations And Activities Using Text MessagingThe YMCA is just one of many facilities nationwide to incorporate text messaging communications with regards to sports activities, after school programs, and summer campsYMCA OF GREATER KANSAS CITYThe YMCA manages hundreds of locations nationwide and numerous activities for both youth and adults at their facilities. Their messaging communications consist of inclement weather notifications, facility closings, after school program care, registration deadlines, and much more.4Years Active With Text Messaging7,800Community Members Joined95%Message Delivery RateCASE STUDYYMCATHE RESULTSContact us to request a demoSign up for text alerts to receive updates on Y sports cancellations and changes due to weather.Text the code word for your sports program(s) to 55678 to enroll. Reply STOP to cancel. Message and data rates may apply.Jackson CountyText YSportsJackson to 55678Johnson CountyText YSportsJoCo to 55678NorthlandText YSportsNL to 55678WyandotteText YSportsWyCo to 55

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Contact us to request a demoWant to learn how our team can help you deploy a loyalty program and marketing campaigns for your business?mobile@efriendmarketing.comeFriend Marketing • 8711 Arrowtip Lane • Lewis Center, OH 43035